Return/Refund Policy

Light Work Shop

If you are not 100% satisfied with your order, we will happily issue you a refund.

Please e-mail us or call 315-443-1300 with your intention to return within 14 days of receiving and our team will promptly send return instructions. Returns must be shipped within 14 days of contacting us to qualify.

Returned items must be in new/original condition.

Refund will be issued to the same form of payment used.

Buyer must pay return shipping for all returns.

Please feel free to contact us with any questions. Thank you!

Payment Methods Accepted
PayPal Acceptance Mark

Light Work Lab

If you are not happy with your purchase at Light Work Lab, we will accept a return within 14 days. For scanning and print services, item condition must be checked within 14 days of receipt. We are happy to make adjustments and reprints within that time. If a reprint is requested, please destroy the misprinted copy and a new one will be created. If a refund is requested, all purchased items must be returned to Light Work Lab. Once we receive the returned item, Light Work Lab will then give a full refund (excluding shipping).

Please allow 1-2 weeks for your return to be processed.

Light Work Lab will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging, and in the condition they were received. If not, they may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

Please feel free to contact us with any questions. Thank you!